Service · Maintenance & Support
Web maintenance
that carries on after launch day.
A website changes as soon as an offer, team or piece of content changes. I keep the base clean: security updates, backups, adjustments, tracking and replies when something needs to move. Maintaining a small-business website always costs less than repairing one left unattended for two years.
What often happens after launch
How I work
Security updates
Monitoring, fixes and checks to keep the technical base from drifting.
Reply in 2 business days
A question, bug or adjustment: you know when I answer and what will be handled.
Content adjustments
Changing an offer, photo or text: the volume of changes is scoped with you.
One point of contact
You talk directly to the person who built your site.
Monthly report
Every month: speed, uptime, traffic and requests received, with the next adjustments proposed.
Uptime committed in writing
The target is 99.5% a month. Below 95%, 10% of that month is credited back to you, force majeure aside. It is in section 7 of the general terms, with the measurement method and the 30-day window to claim the credit.
Month-to-month commitment
No long-term contract. You stop at the end of the month if the service no longer serves you.
What is included
Maintenance exists to prevent two things: a technical problem going unnoticed, and a change in your business never reaching the site.
Security updates
The site dependencies are updated then tested before publishing. A known vulnerability left unpatched is still the most common way into a website.
Backups and versioning
Code and content are versioned, so an earlier version can go back online within minutes if a change causes a problem.
Uptime monitoring
The site is checked automatically. If a page stops responding, I hear about it before a customer is the one telling you.
SSL certificate and domain watched
The certificate and domain configuration are monitored. An expired certificate shows visitors a red warning and costs you enquiries the same day.
Scoped content changes
Changing opening hours, a photo, a listed price, a team member or a service description. The monthly volume is agreed in advance, which removes billing surprises.
Bug fixes
A form that stopped sending, a layout broken on a recent phone model, a dead link. Those fixes are part of the mandate and are not billed one by one.
Speed checks
Core Web Vitals are measured every month and kept in the green. A site gains weight over time as soon as nobody is watching the images being added.
A readable monthly report
Speed, uptime, traffic, entry pages and enquiries received, with what I propose for the following month. It is not a raw analytics export.
Direct technical support
You write to contact@webryk.ca or call 873 888-1347 and reach the person who built the site. Reply in 2 business days.
Month-to-month commitment
No annual contract. The service ends at the close of the current month if you ask, and your accounts stay yours.
What is not included
These points come up often. Better settled before signing than argued about in the first month.
A full redesign
Maintenance covers upkeep and adjustments, not rebuilding. If the site structure no longer holds, that is a redesign and it gets scoped separately.
Third-party subscriptions
Domain name, hosting, booking tool, payment gateway or email service stay billed by their providers, in your name.
Round-the-clock on-call cover
I am not an overnight response team. If something goes down I am alerted and I act as soon as possible during business hours. If your operation needs continuous cover, you need a different arrangement than this one.
Building major new pages
Adding a whole section, a new service page or a store goes beyond the monthly change allowance. That gets quoted on its own.
Social media management
I do not post on your accounts and I do not answer your Facebook or Instagram messages. The mandate stops at the website.
How it actually runs
Maintenance follows a monthly cycle. Here is what happens and what you supply.
01
Takeover
I inventory what exists: hosting, domain, accounts, connected tools and weak points. You get the list with what should be fixed first.
What you supply
Access to the hosting, to the domain registrar and to the tools used on the site.
02
Routine checks
Every month: dependency updates, security review, form testing, speed check and broken link check.
What you supply
Nothing on your side. This part runs without you.
03
Your change requests
You email me what needs to change, whenever suits you. I confirm receipt, make the change and tell you when it is live.
What you supply
The final text, photos or document to display. The more precise the request, the faster the change goes out.
04
Report and priorities
You get the monthly report with what was done, what moved and what I propose next. The decision stays yours.
What you supply
A short reply on the proposed priorities, so the following month is worth something.
Support modes
Essential
Custom scope
Pro
Custom scope
Common questions about maintenance
What happens if I want to stop the maintenance?
You tell me and the service ends at the close of the current month. There is no annual contract and no penalty. The site stays online, the domain and hosting are already in your name, and I hand over everything needed for someone else to pick the file up.
Is maintenance really necessary?
Not in every case. A brochure site that never changes can go a good while without intervention. It becomes useful as soon as your content moves, you receive enquiries through the site, or you would rather not handle security updates yourself.
Can I edit the site myself?
Yes for the sections built for that, and I show you how during takeover. Many clients still prefer to email me the change, because it takes them two minutes instead of twenty.
Is hosting included in the maintenance?
No, and that is deliberate. Hosting and the domain name are billed by their providers directly in your name, so you keep control of your access at all times. Maintenance covers the work done on the site, not the hosting bill.
What happens if the site goes down?
The monitoring alerts me and I look at what happened. Because the code is versioned, a working version can go back online quickly. I then explain the cause to you, not only the fix applied.
How many changes are included each month?
The volume is agreed with you at the start, based on what your site genuinely needs. It is written into the agreement so there is no negotiation on every request. If a month clearly overruns, I tell you before doing the work, never after.
Is SEO included in the maintenance?
The base mandate keeps the technical foundation clean, which protects what you have gained. Active SEO work, such as new local pages or content revision, belongs to an SEO mandate or to the fuller support mode.
Related pages
Website design
Rebuild the pages that no longer read clearly.
Website redesign
When upkeep is no longer enough and the structure has to be reworked.
Local SEO
Hold local visibility after the site goes live.
Pricing and quotes
How the monthly amount is set.
Web agency in Sherbrooke
Support seen from Sherbrooke and the surrounding area.
Portfolio
What was delivered, and what came after.
Websites for logistics
Transport sites and request tracking.
Websites for restaurants
Menus and hours that change often.
Websites for online retail
Catalogue, payments and follow-up after launch.
I measured 36 business websites in Sherbrooke
How much 36 local business sites weigh, and what the heaviest have in common.
Law 25 and your website, in practice
Consent, the policy, and the responsible person to name.