AI service · Customer support
AI FAQ assistant
Answer without rewriting the same thing every week.
We structure frequent answers so visitors find basic information, with human handoff when the request becomes serious.
From $229 added to a site, then $39 a month
The assistant attaches to an existing site: this amount is added to the site, it does not replace it. If you do not have a site yet, Presence+ is the one that covers both. The Avancé tier handles up to 500 conversations a month, and the monthly amount includes access to the inference provider, hosting of the module and monitoring. Photo upload and image analysis belong to a higher tier.
Problems solved
Possible deliverables
How it runs
Every mandate follows these steps, in this order, and none of it depends on one particular tool.
- 01
The questions that actually repeat
We pull your emails and messages from the past months to see which ones come back most. The list is almost always a surprise.
- 02
One good answer per question
Every answer is written, reviewed and approved by you. The assistant writes nothing new: it returns what you approved.
- 03
The limits
Prices, deadlines, edge cases, anything that needs your judgement: the assistant says it does not know and hands over.
- 04
The human handoff
When a request turns serious, the conversation becomes an email or a call, with the context already written down.
What the mandate covers
The scope is settled before anything starts, and none of the below arrives as an extra once it is agreed.
The inventory of real questions
Your emails and messages from recent months, sorted by frequency. The list nearly always surprises: it is not the one you expected.
The notice to the visitor
It says it is an assistant. Passing an automated answer off as a human one always turns against the business in the end.
The update procedure
The answers are text you can reread and correct. You do it yourself, or I do under a maintenance mandate.
One good answer per question, approved
Every answer is written, reread and approved by you before launch. The assistant composes nothing new: it hands back what you validated, word for word.
The human handoff, and when it triggers
Prices, deadlines, edge cases: the assistant says it does not know and passes it on. The conversation becomes an email or a call, with the context already written down rather than started over.
When this is the wrong mandate
If your requests are nearly all different from one another, a FAQ assistant has nothing to repeat and will not be much use to you. It becomes useful when the same five or ten questions take up a real share of your weeks.
Privacy and simplicity
I write down which data the tool can see, which answers it is allowed to give, where it stops, and at what point a human takes over. It is the dull part of the mandate, and it is what separates a tool you end up using from one that only looks impressive.
What people ask me before we start
- Which AI tool is used, and who chooses it?
- The tool is chosen with you: either the one you already use, or the one I recommend for your case. It is named in the contract, along with what it sees and what it does not, because Law 25 requires a written agreement with the provider when personal information leaves Quebec, and an assessment before it goes. I do not impose a tool and I do not swap it without telling you. The processing happens outside Quebec, usually in the United States, because that is where the providers are: it is written into the contract rather than left to be guessed, and you get thirty days notice before any change of provider.
- Can the assistant make an answer up?
- It is scoped to answer from your base only, and to say it does not know outside of it. That is exactly why the limits get written before it goes live.
- Does it replace the contact form?
- No, it comes before it. A visitor looking for opening hours no longer needs to write, and someone with a real project reaches the form with their question already sharpened.
- Who updates the answers when something changes?
- You, or me as part of the maintenance. The answers are text you can read and correct, not a black box.
- How many questions make this worth it?
- Five to ten questions that genuinely repeat is enough. Below that you answer by hand faster than the system can be set up. The email inventory settles that question before either of us commits.
- Does it replace someone?
- No. It takes out of the queue the requests that never needed a person, and the calls that need judgement still reach you. It is the same logic as everywhere else on this site: remove tasks, not people.
- What if my answers change often?
- Then those answers stay outside the assistant. A price or a deadline that moves every month lives better on a page we keep current; the assistant points at it instead of repeating it.
- Do I get to see what visitors asked?
- Yes, and it is often the most useful part of the mandate. The questions accumulate, including the ones the assistant could not answer, and that list tells you quite quickly what is missing from the site. A question that comes back twenty times does not need an assistant: it needs to be written on the page where the visitor was looking for it.